Refund & Cancellation

Refunds 

Once your order has been placed, it immediately starts going through our ordering process. Therefore, we unfortunately cannot cancel or change your order or order details even if it has not been shipped yet. Please ensure that all the details that you provided are accurate. 

We can not issue you a refund if the order is in Process of Creation or has been shipped

All items are subject to a 10% restocking fee 15 days (after you receive your order). To be eligible for a return, your item must be unworn, unused and in the same condition that you received it. Email us for more info.

What is a reasonable restocking fee? It is the percentage of the item’s price depending on type of item and condition when it is returned. Our restocking fee is 10%.

If you placed an order and received free shipping but returned an item and you no longer qualify for the free shipping, you, the buyer, are responsible for paying the original cost of shipping and the return shipping cost. Please note that clothing products must be unwashed and have any, and all, tags still attached.


If you have any further questions regarding this policy, please contact info@sovereixn.com